> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parceltracer.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy policy

# Privacy policy

**Last Updated:** December 20, 2025

Parcel Tracer provides a logistics platform composed of two primary components:

* **Parcel Tracer Mobile App** – used by delivery drivers to manage and confirm deliveries, and by merchants to place and track orders.
* **Parcel Tracer Web App** – used by delivery companies and merchants to manage orders and track deliveries.

This Privacy Policy describes how Parcel Tracer collects, uses, and protects information across both platforms.

***

## 1. Data We Process

### A. Mobile App

#### I. Drivers

Parcel Tracer mobile app does **not collect personal information directly** from drivers. All accounts are created by the delivery company admin via the web platform.

**Data processed:**

* **Phone Number** – used only for login (assigned by the delivery company).

* **Location Data (On-Duty Only)** – Real-time GPS location is collected **only when the driver is marked as "on duty"**. This data is used to:

  * Track delivery and pickup routes
  * Provide accurate delivery time estimates to customers
  * Ensure driver accountability and safety
  * Optimize logistics operations
  * Provide proof of delivery locations

  **Background Location:** Location tracking continues in the background while on duty, even when the app is not actively in use. This ensures continuous route tracking during deliveries.

  **User Control:** Drivers have full control over location tracking via the "on duty" toggle switch. Location tracking **immediately stops** when the driver goes "off duty".

  **Data Retention:** Historical location data is retained for **90 days** for operational, safety, and compliance purposes, after which it is automatically deleted.

* **Order & Invoice Data** – used to display and update delivery statuses.

* **QR Code Scans** – used to confirm delivery.

* **Device Info** (non-personal) – may be used for diagnostics.

#### II. Merchants

Parcel Tracer mobile app does **not collect personal information directly** from merchants. All accounts are created by the delivery company admin via the web platform.

**Data processed:**

* **Phone Number** – used only for login with an OTP auth code.
* **Order & Invoice Data** – used to display and update delivery statuses.
* **Device Info** (non-personal) – may be used for diagnostics.

### B. Web App (Admin & Merchant-Facing)

Used by delivery companies and merchants to manage logistics.

**Data collected:**

* **User Account Info** – name, phone number, and role (admin, merchant, driver).
* **Order Details** – source address, destination address, customer name and phone number.
* **Address Processing** – district and city may be detected using OpenAI LLM for delivery improvement.
* **Invoices and Logs** – for operational and reporting purposes.

***

## 2. How We Use the Information

Parcel Tracer uses collected data to:

* Authenticate users via their assigned phone numbers.
* **Track driver locations in real-time during active delivery operations** (drivers only, when on duty).
* Manage orders, track deliveries, and send alerts.
* **Ensure driver safety and provide emergency response capabilities**.
* **Optimize delivery routes and improve operational efficiency**.
* Improve address accuracy using AI-assisted detection.
* Maintain records for invoicing and analytics.
* Protect the security and integrity of the system.

**We do not sell or share personal information** with advertisers or unrelated third parties.

### Location Data Sharing

Driver location data may be visible to:

* Delivery company dispatchers and administrators
* Merchants (for their orders only)
* Customers (limited to real-time delivery tracking)

This information is **only shared during active delivery operations** when the driver is on duty.

***

## 3. Data Storage & Retention

* Data is stored securely in cloud infrastructure.
* **General data** is retained **for as long as required by the delivery company**.
* **Location data** is automatically deleted after **90 days** unless required for legal or regulatory reasons.
* Data can be deleted on request by the delivery company admin.

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## 4. User Account Management

* **All accounts are created by the delivery company admin.**
* End users (drivers, merchants) **cannot self-register**.
* Login is done via phone number provided by the company.

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## 5. Use of Third-Party Services

Parcel Tracer uses **OpenAI's language model API** to help detect cities and districts in customer addresses. These requests are:

* Processed in real-time.
* Not stored or reused by OpenAI (per their API data usage policy).
* Used only to enhance delivery accuracy.

No other third-party services are used for tracking, analytics, or profiling.

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## 6. Security

We take data protection seriously and apply safeguards such as:

* HTTPS encryption
* Role-based access controls
* Secure authentication
* Monitoring and audit logging
* Secure location data transmission and storage

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## 7. Your Rights

* Delivery companies can request data deletion or export at any time.
* Users should contact their admin to request changes or deletions.
* Drivers can control when location tracking occurs via the "on duty" toggle.

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## 8. Contact Us

If you have questions about this policy or how we handle your data, contact:

**Parcel Tracer**\
**Email:** [info@parceltracer.app](mailto:info@parceltracer.app)

***