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Last Updated: 16-09-2025 Parcel Tracer provides a logistics platform composed of two primary components:
  • Parcel Tracer Mobile App – used by delivery drivers to manage and confirm deliveries, and by merchants to place and track orders.
  • Parcel Tracer Web App – used by delivery companies and merchants to manage orders and track deliveries.
This Privacy Policy describes how Parcel Tracer collects, uses, and protects information across both platforms.

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1. Data We Process

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A. Mobile App

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I. Drivers

Parcel Tracer mobile app does not collect personal information directly from drivers. All accounts are created by the delivery company admin via the web platform. Data processed:
  • Phone Number – used only for login (assigned by the delivery company).
  • Order & Invoice Data – used to display and update delivery statuses.
  • QR Code Scans – used to confirm delivery.
  • Device Info (non-personal) – may be used for diagnostics.

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II. Merchants

Parcel Tracer mobile app does not collect personal information directly from merchants. All accounts are created by the delivery company admin via the web platform. Data processed:
  • Phone Number – used only for login with an OTP auth code.
  • Order & Invoice Data – used to display and update delivery statuses.
  • Device Info (non-personal) – may be used for diagnostics.

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B. Web App (Admin & Merchant-Facing)

Used by delivery companies and merchants to manage logistics. Data collected:
  • User Account Info – name, phone number, and role (admin, merchant, driver).
  • Order Details – source address, destination address, customer name and phone number.
  • Address Processing – district and city may be detected using OpenAI LLM for delivery improvement.
  • Invoices and Logs – for operational and reporting purposes.

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2. How We Use the Information

Parcel Tracer uses collected data to:
  • Authenticate users via their assigned phone numbers.
  • Manage orders, track deliveries, and send alerts.
  • Improve address accuracy using AI-assisted detection.
  • Maintain records for invoicing and analytics.
  • Protect the security and integrity of the system.
We do not sell or share personal information with advertisers or unrelated third parties.

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3. Data Storage & Retention

  • Data is stored securely in cloud infrastructure.
  • Retained for as long as required by the delivery company.
  • Data can be deleted on request by the delivery company admin.

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4. User Account Management

  • All accounts are created by the delivery company admin.
  • End users (drivers, merchants) cannot self-register.
  • Login is done via phone number provided by the company.

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5. Use of Third-Party Services

Parcel Tracer uses OpenAI’s language model API to help detect cities and districts in customer addresses. These requests are:
  • Processed in real-time.
  • Not stored or reused by OpenAI (per their API data usage policy).
  • Used only to enhance delivery accuracy.
No other third-party services are used for tracking, analytics, or profiling.

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6. Security

We take data protection seriously and apply safeguards such as:
  • HTTPS encryption
  • Role-based access controls
  • Secure authentication
  • Monitoring and audit logging

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7. Your Rights

  • Delivery companies can request data deletion or export at any time.
  • Users should contact their admin to request changes or deletions.

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8. Contact Us

If you have questions about this policy or how we handle your data, contact: Parcel Tracer
Email: [email protected]